Comments on EMA by Trevor Fellows

Trevor Fellowes, Director of Learner Support at the Learning and Skills Council, has said:

“We are committed to ensuring all young people eligible for EMA, get paid. No young person will lose out. We will backdate all payments for applications received within 28 days of when a course starts. This has always been our commitment, during the 5 years that EMA has been in operation. This year there have been some unacceptable delays in notifying learners that they are eligible and we are working closely with Liberata to make this happen. The company has taken on an additional 400 extra staff, at their expense, to ensure a swift turnaround. To date 157,000 applications have been fully assessed, and of these 133,000 youngsters have already been told they will receive their payment. The LSC estimates that about 150,000 applications are experiencing delays caused by technical problems. These will be processed over the next few weeks. Regrettably we have experienced some delays in the process, including some technical difficulties with the helpline, but we are committed to resolving these to make sure learners receive their money promptly”.

The contract was awarded to Liberata after a substantial and detailed procurement exercise, the normal practice across Government.

 

Trevor Fellowes, Director of Learner Support at the Learning and Skills Council, has said:

“We are committed to ensuring all young people eligible for EMA, get paid. No young person will lose out. We will backdate all payments for applications received within 28 days of when a course starts. This has always been our commitment, during the 5 years that EMA has been in operation. This year there have been some unacceptable delays in notifying learners that they are eligible and we are working closely with Liberata to make this happen. The company has taken on an additional 400 extra staff, at their expense, to ensure a swift turnaround. To date 157,000 applications have been fully assessed, and of these 133,000 youngsters have already been told they will receive their payment. The LSC estimates that about 150,000 applications are experiencing delays caused by technical problems. These will be processed over the next few weeks. Regrettably we have experienced some delays in the process, including some technical difficulties with the helpline, but we are committed to resolving these to make sure learners receive their money promptly”.

The contract was awarded to Liberata after a substantial and detailed procurement exercise, the normal practice across Government.